Learn all there is to know about billing, taxes & VAT
33 articles
What is the difference between a refund and payment cancellation?
Sales Tax Exemption Instructions for Marketplace Sellers
How can I add or change my billing address or VAT ID?
How to top-up your wallet via Bank/Wire Transfer
How can I add the VAT ID to the invoices for Gelato+ subscriptions?
Getting Started with Taxes
Why do I get charged VAT/tax on some orders and not others?
What payment options do you support?
Where can I find my invoices and receipts?
Where can I find a report to know the VAT applied to my orders?
Can I claim back the VAT of my order?
Can I withdraw money from my Gelato Wallets?
Understanding the payment process for your orders
Taxes in Europe
Taxes in the Americas
Sales Tax - Resale Certificate
Where do I upload my resale certificate in the Gelato Dashboard?
Where is Gelato registered for Tax/VAT purposes?
What to Do If You're a Victim of Credit Card Fraud
Where can I see all the charges on my Wallet?
How can I set up my credit card to be charged instead of Gelato Wallet?
When am I obligated to register for VAT?
FAQs on Credit cards
What is a resale certificate?
I operate in multiple states in the US. Do I need to upload a certificate for each state?
Canadian resale exemption
Taxes in Asia and Oceania
Taxes in Africa
Can I pay with invoices instead of credit cards?
Do you support PayPal as a payment method?
Do you support Payoneer as a payment method?
Brexit FAQ and guidelines
Sales Tax Exemption Instructions for Foreign Marketplace Sellers