This article clarifies the payment process for orders, outlining the financial flow for both manual orders placed directly through Gelato and those from integrated online stores, and helps understand why you’re billed by Gelato for your orders.
Understanding Product Pricing
When setting your retail price, factor in Gelato's product cost, shipping fees, applicable taxes, and your desired profit margin. Learn more about setting prices effectively here.
Payment Flows Explained
There are two primary order fulfillment methods, each with a distinct payment process:
Manual Orders
For manual orders placed via the Gelato Dashboard, you pay for everything (product and shipping) at the same time when you place the order. This is a single transaction and happens immediately.
Orders from Integrated Online Stores
With an online store integrated with Gelato, two separate transactions occur:
Retail Transaction: Your customer buys something from your online store and pays you using the payment gateway you’ve set up. Gelato is not involved in this part of the process at all. The payment from your customer stays within your chosen payment platform, and Gelato doesn’t see or manage these transactions. Our role starts only when the order is sent to us for production and shipping.
Order Fulfillment Transaction: After your store sends the order to Gelato, we charge you for the cost of making and shipping the product. This is done using the payment method you’ve added to your Gelato account (usually a credit card).
Note: If the order is marked as “pending approval” (for example, if you need to approve edits or designs), you won’t be charged until the edits are approved and the order is sent to production. This ensures no payment is taken until the order is ready to be processed.
Gelato doesn't influence your retail pricing or customer payment collection. Customer payments go directly to your online store. Consult your e-commerce platform's guidelines for withdrawing these funds. Ensure your Gelato account has a valid payment method with sufficient funds to cover order processing.
FAQs
Q: Why is Gelato charging me instead of my customer?
A: Your customer’s payment stays on your e-commerce platform. Gelato charges you for production and shipping to fulfill the order.
Q: Where do I collect the profit from my orders?
A: Gelato doesn't influence your retail pricing or customer payment collection. Customer payments go directly to your online store. Consult your e-commerce platform's guidelines for withdrawing these funds.