This article clarifies the payment process for orders, outlining the financial flow for both manual orders placed directly through Gelato and those from integrated online stores.
Understanding Product Pricing
When setting your retail price, factor in Gelato's product cost, shipping fees, applicable taxes, and your desired profit margin. Learn more about setting prices effectively here.
Payment Flows Explained
There are two primary order fulfillment methods, each with a distinct payment process:
Manual Orders
For manual orders placed via the Gelato Dashboard, you pay for product fulfillment and shipping during checkout. This is the sole transaction involved.
Orders from Integrated Online Stores
With an online store integrated with Gelato, two separate transactions occur:
Retail Transaction: Your customer places an order in your store and pays you through your chosen payment gateway. Gelato is not involved in this transaction.
Order Fulfillment Transaction: Upon receiving the order, Gelato charges you for fulfillment and shipping using your registered payment method (typically a credit card).
Gelato doesn't influence your retail pricing or customer payment collection. Customer payments go directly to your online store. Consult your e-commerce platform's guidelines for withdrawing these funds. Ensure your Gelato account has a valid payment method with sufficient funds to cover order processing.