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About Gelato
Learn more about us and how we work
122 articles
Welcome To Gelato!
Gelato Webinar: Getting Started with Gelato
Where is my apparel/clothing order printed?
Can I save products for any future manual orders?
Where is my order produced?
How do I check the estimated delivery date and tracking in the Gelato Dashboard?
What currencies do you support?
Why do you process the refunds to my Wallet?
I don't sell print materials in the US. Do I still need to upload a resale certificate?
What currencies are supported in Wallets?
Do you offer a white-labeled solution?
What happens when an order is sent to multiple print locations?
How can I map my SKUs to Gelato product UIDs?
What happens if my product is discontinued?
Does the fulfillment region affect production costs?
Where can I find the product UID?
Do you offer 24/7 customer support?
Can you provide more information about your print partners?
What is our default order approval workflow?
Do you offer a warehousing service?
Can I select in which country my order will be produced?
Do you send emails directly to my end customers, including a tracking link?
What is the typical flow of an order and its possible statuses?
Where are the print files stored? Are they deleted after the order is fulfilled?
How do I see where a specific product is being printed?
Do you have a phone number we can call to solve an issue for a customer?
How can I check the details of an order in the Gelato Dashboard?
Can I speak with someone from the sales team?
Do you support all products and formats in all countries?
To which countries do you deliver?
I have Gelato Wallets enabled. Why was my credit card charged?
How do I apply a discount code?
Gelato's approach to sustainability
How to design a product
How can I check your product price?
Where do you print locally?
Will you be able to bill us per tax residence?
How does the integration with Shutterstock work?
How do I contact Gelato?
What is your return policy and quality guarantee?
How much does Gelato cost?
Gelato Subscriptions
What is print-on-demand (POD) with Gelato?
What Analytics options are in the Gelato App?
Creating Products Via API From Template
Are products the same if ordered from different countries?
Where can I find the order ID in the Gelato Dashboard?
What is the Gelato Affiliate Program?
Become A Production Partner
How does the exchange rate work in Gelato?
Does Gelato offer Customer Service support for my end customers?
How do you ensure consistent quality globally?
About Gelato's production partners
Do you offer live chat support?
What is the manual order approval workflow?
What countries are included in each geographical area?
How to set up and use a Wallet?
What is a product UID?
Updates on Brand Specific Collection
Terms and Conditions - Cafe Olympique Giveaway Instagram
What personal data will be collected by Gelato?
How should I access, update, or delete my personal data? How should I make a personal data request?
What are Gelato's content and intellectual property policies?
Where can I find all your documentation related to privacy and GDPR?
What cookies does Gelato use? Why does Gelato use cookies?
How can I unsubscribe to Gelato’s marketing communications?
How can I delete my account?
Terms of Service for using Shutterstock content
What is the difference between a refund and payment cancellation?
Sales Tax Exemption Instructions for Marketplace Sellers
How can I add or change my billing address or VAT ID?
How to top-up your wallet via Bank/Wire Transfer
How can I add the VAT ID to the invoices for Gelato+ subscriptions?
Getting Started with Taxes
Why do I get charged VAT/tax on some orders and not others?
What payment options do you support?
Where can I find my invoices and receipts?
Where can I find a report to know the VAT applied to my orders?
Can I claim back the VAT of my order?
Can I withdraw money from my Gelato Wallets?
Understanding the payment process for your orders
Taxes in Europe
Taxes in the Americas
Sales Tax - Resale Certificate
Where do I upload my resale certificate in the Gelato Dashboard?
Where is Gelato registered for Tax/VAT purposes?
What to Do If You're a Victim of Credit Card Fraud
Where can I see all the charges on my Wallet?
How can I set up my credit card to be charged instead of Gelato Wallet?
When am I obligated to register for VAT?
FAQs on Credit cards
What is a resale certificate?
I operate in multiple states in the US. Do I need to upload a certificate for each state?
Canadian resale exemption
Taxes in Asia and Oceania
Taxes in Africa
Can I pay with invoices instead of credit cards?
Do you support PayPal as a payment method?
Do you support Payoneer as a payment method?
Brexit FAQ and guidelines
Sales Tax Exemption Instructions for Foreign Marketplace Sellers
How are framed posters packed for shipping?
Getting Started with Shipping
How do I estimate the shipping price?
What are the shipping options for my orders?
Where can I find the flat rates for shipping?
Can I set a profit margin on my shipping price?
German Packaging Act and LUCID ID
How are the orders packed for shipping?
Why does the Shipping Price vary slightly?
Do I or my end customer have to pay customs fees if an order is shipped internationally?
Do you deliver to PO boxes?
Can I change the sender's name on the shipping label?
Where can I find country and state codes?
Do you deliver to APO or BFPO?
What is dropshipping?
What INCOTERM will be applied for shipments from your print partners?
Gelato's global shipping network
Are there any requirements for shipping addresses?
What are the Brazilian tax requirements for shipping?
Why is there a character limit in the address lines?
What do DDU and DDP mean?