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About Gelato
About Gelato

Learn more about us and how we work

122 articles

Does Gelato offer Customer Service support for my end customers?
Creating Products Via API From Template
Do you offer quantity discounts?
What Analytics options are in the Gelato App?
Welcome To Gelato!
What is print-on-demand (POD) with Gelato?
Gelato Subscriptions
Gelato's approach to sustainability
What is your return policy and quality guarantee?
How do I contact Gelato?
How does the integration with Shutterstock work?
Will you be able to bill us per tax residence?
Where do you print locally?
How can I check your product price?
Gelato Webinar: Getting started with Gelato
How to design a product
How much does Gelato cost?
What is a product UID?
How to set-up and use a Wallet?
What countries are included in each geographical area?
What is the manual order approval workflow?
Do you offer live chat support?
About Gelato's production partners
How do you ensure consistent quality globally?
Are products the same if ordered from different countries?
How does the exchange rate work in Gelato?
Become A Production Partner
What is the Gelato Affiliate Program?
Chatbot (testing)
Where can I find the order ID in the Gelato Dashboard?
How do I see where a specific product is being printed?
Do you offer 24/7 customer support?
Where can I find the product UID?
Does the fulfillment region affect production costs?
What happens if my product is discontinued?
How can I map my SKUs to Gelato product UIDs?
What happens when an order is sent to multiple print locations?
Where is my apparel/clothing order printed?
What currencies are supported in Wallets?
I don't sell print materials in the US. Do I still need to upload a resale certificate? 
Why do you process the refunds to my Wallet?
What currencies do you support?
How do I check estimated delivery date and tracking in the Gelato Dashboard?
Where is my order produced?
Can I save products for any future manual orders?
Do you offer a white-labeled solution?
How do I apply a discount code?
I have Gelato Wallets enabled. Why was my credit card charged?
To which countries do you deliver?
Do you support all products and formats in all countries?
Can I speak with someone from the sales team?
How can I check the details of an order in the Gelato Dashboard?
Do you have a phone number we can call to solve an issue for a customer?
Can you provide more information about your print partners?
Where are the print files stored?  Are they deleted after the order is fulfilled?
What is the typical flow of an order and its possible statuses?
Do you send emails directly to my end customers, including a tracking link?
Can I select in which country my order will be produced?
Do you offer a warehousing service?
What is our default order approval workflow?