Gelato Create

About Gelato

Learn how we empower creators and what makes us different

How Gelato works

Learn how to start with Gelato: Discover our mission, explore features, and get tips for using our platform to sell custom products globally

Welcome To Gelato!

Gelato Webinar: Getting Started with Gelato

Learn about print-on-demand with Gelato: discover how it works, its benefits, and how to start selling custom products effortlessly

What is print-on-demand (POD) with Gelato?

Learn about Gelato's free plan, transaction details, and subscription options to get started without setup fees and explore premium features

How much does Gelato cost?

Learn about Gelato's subscription plans designed to save you money and help you scale

Gelato Subscriptions

Learn how Gelato champions sustainability through local production, advanced technologies, and strong partnerships for a greener future

Gelato's approach to sustainability

Learn how to join the Gelato Affiliate Program to earn income by promoting our services

What is the Gelato Affiliate Program?

Terms and Conditions - Cafe Olympique Giveaway Instagram

Learn how Gelato’s production partners are selected for excellence, innovation, and sustainability in our global network

About Gelato's production partners

Learn if you need a resale certificate on Gelato

I don't sell print materials in the US. Do I still need to upload a resale certificate? 

Learn how to apply discount codes to your Gelato orders

How do I apply a discount code?

General Information

Learn how to track your order through each status from creation to delivery, including explanations for fulfillment and payment statuses

What is the typical flow of an order and its possible statuses?

Learn how Gelato's global production network ensures faster delivery, lower costs, and reduced emissions

Where is my order produced?

Learn how to understand Gelato's global apparel production

Where is my apparel/clothing order printed?

Learn how Gelato’s split order process optimizes fulfillment

What happens when an order is sent to multiple print locations?

Learn how regional pricing impacts product costs and find out how to check and adjust prices based on different delivery regions

Does the fulfillment region affect production costs?

Learn how to find your order's estimated delivery date and tracking info in the Gelato Dashboard under "Orders"

How do I check the estimated delivery date and tracking in the Gelato Dashboard?

Learn how to access and review your Gelato order details

How can I check the details of an order in the Gelato Dashboard?

Learn how your print files are securely stored in AWS and deleted after printing, with full control over file retention in your account

Where are the print files stored?  Are they deleted after the order is fulfilled?

Do you offer a warehousing service?

Learn how Gelato optimizes production locations for efficiency and sustainability, ensuring fast delivery and minimal environmental impact

Can I select in which country my order will be produced?

Learn how Gelato maintains consistent print quality through top-tier partners, rigorous standards, and a 100% quality guarantee for orders

How do you ensure consistent quality globally?

Learn how to manage slight product variations due to regional differences

Are products the same if ordered from different countries?

Learn what to do when a product you sell is discontinued and how to manage the change by offering alternatives or removing the product

What happens if my product is discontinued?

What countries are included in each geographical area?

Learn how we deliver to 200+ countries with local production in 32 and a global network of 140+ partners

To which countries do you deliver?

Learn how to find your Order ID in the Gelato Dashboard for easy support

Where can I find the order ID in the Gelato Dashboard?

Learn how Gelato selects production locations for your orders and discover our global network benefits

How do I see where a specific product is being printed?

Learn how Gelato’s order approval process works, including automatic vs. manual options, how to check settings, and troubleshoot any issues

What is our default order approval workflow?

Stay updated on world events affecting production and delivery

Operations Updates

Order and Production Workflow

What currencies do you support?

Learn which currencies are accepted for topping up your Wallet

What currencies are supported in Wallets?

Learn how Gelato handles currency exchange for transparent and stable pricing

How does the exchange rate work in Gelato?

Why do you process the refunds to my Wallet?

Learn why your credit card may be charged even when using Gelato Wallets

I have Gelato Wallets enabled. Why was my credit card charged?

Learn how to activate and use Gelato Wallets to manage funds, set up automatic top-ups, and enjoy smoother, secure payments

How to set up and use a Wallet?

Learn how to navigate Gelato’s invoicing process

Will you be able to bill us per tax residence?

Payment, Currencies, and Wallets

Learn how to save manual orders as drafts

Can I save products for any future manual orders?

Learn how to map your product catalog with Gelato’s product UIDs for seamless integration

How can I map my SKUs to Gelato product UIDs?

Learn what a product UID is and how to locate it within the Gelato platform for accurate file processing

Where can I find the product UID?

How to design a product

Learn how to check product prices in different currencies, download price lists, and include local tax rates for accurate estimates

How can I check your product price?

Learn how Gelato's global network of 140+ production hubs in 32 countries ensures faster delivery, reduced costs, and lower carbon emissions

Where do you print locally?

Learn how to create products in bulk with Gelato's Create Product API

Creating Products Via API From Template

Updates on Brand Specific Collection

What is a product UID?

Learn how we ensure global delivery to 200+ countries with local production in 32 countries and 140+ print partners

Do you support all products and formats in all countries?

Product Management and Customization

Learn how to get support from Gelato, get 24/7 assistance for any queries or concerns about your orders

How do I contact Gelato?

Learn how to get support via email or live chat for prompt assistance from our dedicated Customer Service team

Do you have a phone number we can call to solve an issue for a customer?

Learn how we respect your customer relationships by not contacting them directly, while providing updates for effective communication

Do you send emails directly to my end customers, including a tracking link?

Learn how to connect with our sales team by submitting your information through our contact form for personalized business discussions

Can I speak with someone from the sales team?

What is your return policy and quality guarantee?

Customer Interactions and Customer Support

Learn how to become a Gelato production partner and join our global network

Become A Production Partner

Learn how to use Shutterstock with Gelato to create products from 360M+ images

How does the integration with Shutterstock work?

Learn how to access and utilize analytics features to track key metrics, monitor sales performance, and analyze top-selling products

What Analytics options are in the Gelato App?

Learn how Gelato ensures your brand identity stays intact with white-label fulfillment and plain packaging for seamless customer experience

Do you offer a white-labeled solution?

Learn how to set up and use Gelato's manual order approval process to review and finalize customized designs before production

What is the manual order approval workflow?

Learn how Gelato’s network of 140+ print partners supports global orders, emphasizing local production and sustainability

Can you provide more information about your print partners?

Integrations and Additional Services

Learn about the terms of service for using Shutterstock content on Gelato, including usage rights and appropriate depiction of individuals

Terms of Service for using Shutterstock content

Account & privacy

Learn how to manage the personal data Gelato collects

What personal data will be collected by Gelato?

Learn how to access key documents on Gelato's privacy and GDPR compliance

Where can I find all your documentation related to privacy and GDPR?

Learn how Gelato uses cookies to enhance your browsing

What cookies does Gelato use? Why does Gelato use cookies?

Learn how to manage your personal data with Gelato, including accessing, updating, deleting, and making data requests

How should I access, update, or delete my personal data? How should I make a personal data request?

Learn how to manage your Gelato marketing communication preferences

How can I unsubscribe to Gelato’s marketing communications?

Personal Data and Privacy

How can I delete my account?

Learn how to navigate copyright, trademark, and other intellectual property concerns when using Gelato

What are Gelato's content and intellectual property policies?

Account Management

Learn how VAT affects your Gelato orders in the EU

VAT rules for B2C ecommerce and IOSS/OSS

Learn all there is to know about billing, taxes & VAT

Payments, taxes & VAT

Learn how to choose from various payment methods on Gelato, including credit cards, PayPal, Apple Pay, Payoneer, and bank transfers

What payment options do you support?

Learn how payments work for manual Gelato orders and those from integrated online stores, including how each transaction is processed

Understanding the payment process for your orders

Learn how to top up your Gelato wallet via bank transfer

How to top-up your wallet via Bank/Wire Transfer

Learn how to access and understand your Gelato Wallet transaction history, including top-ups, payments, and refunds

Where can I see all the charges on my Wallet?

Learn how to switch to credit card payments for Gelato orders, set up a backup card, and manage refunds

How can I set up my credit card to be charged instead of Gelato Wallet?

Learn about Gelato's accepted payment methods

Can I pay with invoices instead of credit cards?

Learn how to manage and troubleshoot credit cards on our platform, including adding cards and handling errors

FAQs on Credit cards

Learn how to enable PayPal as your payment method

Do you support PayPal as a payment method?

Learn how to use Payoneer for Gelato payments

Do you support Payoneer as a payment method?

Learn the difference between refunds and payment cancellations

What is the difference between a refund and payment cancellation?

Learn how to withdraw funds from your Gelato Wallet

Can I withdraw money from my Gelato Wallets?

What to Do If You're a Victim of Credit Card Fraud

Payments and Billing

Learn how to access and manage your Gelato invoices and receipts

Where can I find my invoices and receipts?

Learn how to add your VAT number to Gelato+ invoices

How can I add the VAT ID to the invoices for Gelato+ subscriptions?

Invoices and Receipts

Learn how taxes apply to your Gelato purchases and sales

Getting Started with Taxes

Learn what a resale certificate is, when you need it, and how it proves your purchases are for resale, not personal use

What is a resale certificate?

Learn how to obtain and use a resale certificate with Gelato to make tax-exempt purchases for resale

Sales Tax - Resale Certificate

Learn to upload your resale certificate from the Gelato Dashboard under Billing to ensure accurate sales tax calculations

Where do I upload my resale certificate in the Gelato Dashboard?

Learn how to provide the necessary resale certificates to Gelato to ensure compliance with state-specific sales tax regulations

Sales Tax Exemption Instructions for Marketplace Sellers

Learn how to ensure compliance with sales tax regulations for online marketplace sales by providing necessary resale certificates to Gelato

Sales Tax Exemption Instructions for Foreign Marketplace Sellers

Learn about Canadian sales taxes, how to register for tax accounts, and apply for tax exemptions with Gelato

Canadian resale exemption

Learn how to view VAT and sales tax details on your Gelato order by checking the "Tax" info on the order detail page

Why do I get charged VAT/tax on some orders and not others?

Learn if your business qualifies for VAT refunds and how to reclaim paid VAT from the relevant tax authorities

Can I claim back the VAT of my order?

Learn how to download your Gelato billing report with VAT details by exporting from your dashboard for easy tracking and record-keeping

Where can I find a report to know the VAT applied to my orders?

Learn about VAT policies for Gelato transactions in European countries, including rules for cross-border and domestic sales

Taxes in Europe

Learn about tax policies for Gelato products in the US, Canada, Chile, and Brazil, including sales tax, VAT, and indirect taxes

Taxes in the Americas

Learn about Gelato's tax obligations across Asia and Oceania, including GST rates in Australia and New Zealand, and VAT in Japan and China

Taxes in Asia and Oceania

Learn how Gelato handles VAT for South African orders

Taxes in Africa

Brexit FAQ and guidelines

Learn when VAT registration is required across different jurisdictions, including the EU, UK, Norway, Switzerland, Australia and New Zealand

When am I obligated to register for VAT?

Learn where Gelato is registered for tax/VAT purposes by region, including the Americas, Asia/Oceania, and Europe

Where is Gelato registered for Tax/VAT purposes?

Learn how to manage your company details on Gelato