Gelato Create

This article provides a step-by-step guide on how to top up your Gelato wallet using a bank or wire transfer. It covers the process of generating the necessary information, initiating the transfer, and accessing transaction details.

___________________________________________________________

To top up your Gelato wallet via bank transfer, you'll need to generate the required payment details within the Gelato platform. This information ensures your transfer is correctly identified and credited to your account.

Go to the top right corner and select "Billing."

Click on "Prepayments" and select "Create."

1. Log in to your Gelato account.
2. Go to the top right corner and select "Billing."
3. Choose "Payment" from the options.
4. Click on "Prepayments" and select "Create."

Once you've generated the bank transfer details, you can initiate the transfer through your bank, either online or in person. Please note the following important points:

Multiple Wallets/Currencies: If you use multiple wallets or currencies, ensure you send separate bank transfers for each currency.

Minimum Amount: The minimum top-up amount is 2,500 in your chosen currency (USD, GBP, EUR, or NOK).

Bank Fees: Include any potential bank transfer fees when calculating your top-up amount.

Company Name: The "Company Name" in your bank transfer must exactly match the Company name registered on your Gelato account. Mismatched information may lead to payment rejection.

- Multiple Wallets/Currencies: If you use multiple wallets or currencies, ensure you send separate bank transfers for each currency.
- Minimum Amount: The minimum top-up amount is 2,500 in your chosen currency (USD, GBP, EUR, or NOK).
- Bank Fees: Include any potential bank transfer fees when calculating your top-up amount.
- Company Name: The "Company Name" in your bank transfer must exactly match the Company name registered on your Gelato account. Mismatched information may lead to payment rejection.

After initiating the transfer, your funds will be automatically added to your Gelato wallet upon receipt. Please note that these funds cannot be withdrawn from the wallet.

Viewing Transaction History and Downloading Receipts

To view your transaction history or download payment receipts, follow these steps:

Navigate back to the "Payments" page in your Gelato account.

Click on "View" to access your transaction details.

For successful transactions, you will see a downward arrow icon next to the amount. Click this icon to download the receipt.

1. Navigate back to the "Payments" page in your Gelato account.
2. Click on "View" to access your transaction details.
3. For successful transactions, you will see a downward arrow icon next to the amount. Click this icon to download the receipt.

If you have created a bank transfer request but haven't initiated the transfer, you should cancel the request. To do so, follow these steps:

Go to the "View" section of your "Payments" page.

Click on the three dots to the right of the pending transaction.

At the bottom of the screen, click on "Cancel."

1. Go to the "View" section of your "Payments" page.
2. Click on the three dots to the right of the pending transaction.
3. Select "View" again.
4. At the bottom of the screen, click on "Cancel."

Generating Bank Transfer Information

Initiating the Bank Transfer

Viewing Transaction History and Downloading Receipts

Canceling Pending Transactions