Yes, you can withdraw money from your Gelato Wallets with a few simple clicks.
Click on your initials in the upper right corner of the dashboard and navigate to Billing > Payment > Wallets and find the Gelato Wallet you want to withdraw money from
Click on the 3-dot menu on the right and select Withdraw money
Input the amount you want to withdraw and click on the checkbox to confirm you understand the process
The withdrawal amount cannot exceed the balance available at the moment
Finally, click on Confirm withdrawal request
Please note that this action cannot be undone and the transfer of the funds will take up to 3 business days.
The refund may be returned to your account in multiple transactions based on the quantity initially paid. For example, a refund of $30 may appear in two records of $19 and $11.
If payment is cancelled or refunded while the original charge is still being processed, instead of the refund appearing as a new transaction for the same amount, the initial charge may simply disappear. Please revert back to your bank account to view if you can still see the original charge.