This article explains how refunds are processed for orders placed on Gelato. You'll learn about the refund process, timelines, and the different scenarios where refunds are applicable.
Understanding Gelato Refunds
Gelato processes refunds to your Gelato Wallet for various reasons, including damaged or lost orders, cancellations before printing, and other situations where you're eligible for a refund.
How Refunds Work
Refunds are handled automatically by our system:
Refund to Wallet: In most cases, your refund will be credited instantly to your Gelato Wallet in the same currency used for the order.
Currency Not Supported in Wallet: If your order currency isn't available in Wallets, the refund will be added to your EUR Wallet.
Credit Card Refunds: If you prefer a refund to your credit card, please refer to this article. Note that credit card refunds typically take 3-5 business days to process.
Using Your Wallet Credit
Your Gelato Wallet balance can be used to pay for future orders, providing a convenient way to manage your funds.