This article provides a step-by-step guide on how to withdraw money from your Gelato Wallets. It covers the process and important considerations, and answers frequently asked questions.
Withdrawing Funds from Your Gelato Wallet
Withdrawing money from your Gelato Wallet is a straightforward process. Just follow these steps:
Log in to your Gelato account and go to the dashboard.
Click on your initials in the upper right corner.
Navigate to Billing > Payment > Wallets.
Locate the Gelato Wallet you'd like to withdraw funds from.
Click on the 3-dot menu to the right of the wallet.
Select Withdraw money.
Enter the amount you wish to withdraw.
Check the box to confirm you understand the withdrawal process.
Click on Confirm withdrawal request.
Important Notes
The withdrawal amount cannot exceed your current Gelato Wallet balance.
Withdrawals are irreversible, so please double-check the amount before confirming.
Funds will be transferred within 3 business days.
If your withdrawn funds from the Gelato wallet haven't appeared in your bank account after 3 business days, please contact your bank for assistance.
Refunds may be processed in multiple transactions based on the quantity initially paid. For example, a refund of $30 may appear in two records of $19 and $11.
If payment is canceled or refunded during processing, the initial charge may disappear from your account. Check with your bank for confirmation.
Refunds are always returned to the original payment method used for the transaction, even if the card is inactive. Inactive cards are usually still linked to your bank, which will handle the refund according to their process, by redirecting it to your new account, crediting your associated bank account, or issuing a check.