This article answers frequently asked questions about using credit cards on our platform. We've compiled a list of common questions and answers to provide you with all the information you need.

We gladly accept both personal and corporate credit cards. We also support both credit and debit cards. Our platform is compatible with a wide range of card brands, including:

You can add multiple cards to your account and choose a default payment method. If a payment fails on your default card, your backup card will be charged.

If you encounter an error while adding a credit card, double-check that all the card details are entered correctly. Ensure any additional security verification from your bank is completed accurately.

Verify that your account has sufficient funds. If the issue persists, we recommend contacting your bank to determine the reason for the declined transaction.

If you're confident that you've entered all the information correctly, have enough funds, and your bank is located in the EEA/US/Brazil/India, you can contact Gelato. For all other cases, we advise contacting your bank first.