Find our what may be causing problems with a new order
21 articles
I receive an error message when I try to place an order. What should I do?
Email Notification from Gelato: Order [123] is on hold - Action required
There was an issue with the payment. Message from the payment provider is: "Refused"
No active payment methods
Delivery for submitted combination of products isn't possible to chosen destination
What happens when an order contains products that are out of stock?
The frame or hanger included in this order is temporarily out of stock
Can I delete an order with the status "Draft" or "Pending approval"?
How do I manage Not Connected Orders?
The document page dimension is larger than the product requirements
Resolution of color and grayscale images larger than 16x16 pixels is between 150 and 225 ppi inside BleedBox
The document contains an incorrect number of pages
Document page dimensions matched the product size but did not include bleeds
Password-protected file (Something went wrong... Please try later)
More than one encoding in symbolic TrueType font's cmap
Spot colour is used
Effective ink coverage is above 320% inside BleedBox