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Report order problem
Gelato dashboard
English
Français
Deutsch
日本語
Español
Tiếng Việt
English
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Order issues
Order issues
Find a solution to the problem with your order
33 articles
Placing an order
Order Errors and Issues
9 articles
File and Document Issues
8 articles
Address and Localization Issues
4 articles
Order not shipped
How do I cancel an order via the Gelato Dashboard?
How do I change a shipping address for an order?
How do I change the shipping method in the Gelato Dashboard?
Order in transit
Tracking Updates
What if an order is late?
Shipping & delivery: What if an order is lost in the mail?
My order shows it is being returned to sender, what now?
Order delivered
What if a product is damaged?
I received an incomplete order, what should I do?
The colors on my printed garment don’t match my file
What should I do if my poster doesn't fit into the frame?
Are order delivery times affected by including Packaging Inserts or Branded Labels?