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Order issues
Find a solution to the problem with your order
34 articles
Email Notification from Gelato: Order [123] is on hold - Action required
Effective ink coverage is above 320% inside BleedBox
Document page dimension is larger than product requirements
Resolution of color and grayscale images larger than 16x16 pixel is between 150 and 225 ppi inside BleedBox
Document contains an incorrect number of pages
Spot colour is used
Document page dimensions matched the product size but does not include bleeds
Password-protected file (Something went wrong... Please try later)
The frame or hanger included in this order is temporarily out of stock
I receive an error message when I try to place an order. What should I do?
What happens when an order contains products that are out of stock?
There was an issue with the payment. Message from the payment provider is: "Refused"
More than one encoding in symbolic TrueType font's cmap
No active payment methods
Address Line 1/2: Please use the local language for the input (language)
Address Line 1/2: Value is too long. Maximum length is 'X'
State: Incorrect enum value
How do I manage Not Connected Orders?
Post Code: The value is not a valid postcode.
Can I delete an order with status "Draft" or "Pending approval"?
Delivery for submitted combination of products isn't possible to chosen destination
What if a Packaging Insert arrives damaged?
Are order delivery times affected by including Packaging Inserts or Branded Labels?
I received incomplete order, what should I do?
What if a product is damaged?
The colors on my printed garment don’t match my file
What should I do if my poster doesn't fit into the frame?