Gelato Create

Learn how to fix the "Product fit check" error by resizing your design to match the product's printable area

The document page dimension is larger than the product requirements

Learn how to optimize image quality with the right resolution: aim for 300 PPI, and avoid images below 150 PPI to prevent blurriness

Resolution of color and grayscale images larger than 16x16 pixels is between 150 and 225 ppi inside BleedBox

Learn how to fix the "incorrect number of pages" error by ensuring your PDF page count matches the product's required page count

The document contains an incorrect number of pages

Learn how to fix bleed issues by adding a 4mm bleed to all sides of your design to prevent unwanted white borders on your printed product

Document page dimensions matched the product size but did not include bleeds

Learn how to resolve the "Something went wrong" upload error by removing password protection from your file before re-uploading it

Password-protected file (Something went wrong... Please try later)

More than one encoding in symbolic TrueType font's cmap

Learn how to resolve spot color issues by converting them to CMYK to ensure accurate printing and avoid color discrepancies

Spot colour is used

Learn how to handle the "Effective ink coverage is above 320% inside BleedBox" error

Effective ink coverage is above 320% inside BleedBox

File and Document Issues

About

Gelato+

Shopify

Report order problem

Blog

Gelato+ Gold

Etsy

Chat (24/7)

Customer stories

Platinum

WooCommerce

Email

Sustainability

Squarespace

Developer Hub

Gelato

Subscriptions

Integrations

Contact

Gelato dashboard

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

Français

Deutsch

日本語

Español

Tiếng Việt