This article explains what to do if you receive a "Product fit check" error when uploading your design to Gelato. You will learn why this error occurs and how to resolve it quickly.
Understanding the "Product Fit Check" Error
This error message means that the size of your design doesn't match the printable area of the product you selected. Typically, this happens when you choose a product UID that doesn't correspond to your design's dimensions.
Resolving the Error
To fix this, you need to upload a new design that fits the product's printable area. Here's how:
Check the product specifications on Gelato to confirm the correct dimensions for your design.
Resize your design using design software to match the specified dimensions.
Save your resized design.
Return to Gelato and re-upload your adjusted design.