This article explains what to do if you think your Gelato order is late. It provides step-by-step instructions based on the order status.
Checking Your Order Status
You can check the status of your order, the estimated delivery date, and the tracking link from your Gelato Dashboard.
Understanding Order Statuses
Once you have accessed your Gelato Dashboard, you can determine the appropriate course of action based on the status of your order.
Order on Time
If the estimated delivery date has not passed, your order is still considered to be on time. Please allow a few more days for the package to arrive before contacting Gelato. In the meantime, you can monitor the tracking link.
Order Not Dispatched
If the estimated delivery date is in the past and the order has not been shipped, your order has not been dispatched. If the order status is still "Printed" (not "Shipped") even past the estimated delivery date, please reach out to the Gelato Support team for further assistance.
Late Shipping
If the estimated delivery date is in the past and the order has been shipped, your order may be experiencing a shipping delay. In this case, the order status will be "Shipped". Please check the tracking link for your order, as well as the order status and history.
If there are recent updates in the tracking history, please wait for a few more days and continue to monitor the updates before contacting us.
If there are no updates for several days, please reach out to the Gelato Support team for further assistance.
Please note that the estimated delivery date provided is based on information from carriers and is not a guarantee. For international shipments, there may be several days in between tracking updates due to customs clearance processes.