Skip to main content
All CollectionsGetting startedOrder productsOrder Tracking, Delivery, and Samples
How do I check the order status in the Gelato Dashboard?
How do I check the order status in the Gelato Dashboard?

Learn how to track orders in the Gelato Dashboard

Updated over 3 months ago

This article provides a concise guide on how to effortlessly track the status of your orders within the Gelato Dashboard, empowering you to stay informed about the progress of your shipments.


Locating Your Order

To begin, navigate to the "Orders" page within your Gelato Dashboard. This page presents a comprehensive list of all your orders. Locate the specific order you wish to track by browsing through the list.

orders_screenshot.png

Checking Order Status

Click on the order reference ID to access the order's detail page. This page provides a comprehensive overview of all order-related information, including:

  • Product details

  • Recipient and shipping address

  • Shipping method

  • Estimated delivery date

  • Order status

The order status, such as "Shipped," is prominently displayed on this page, often accompanied by visual cues like green labels for easy identification.

Order_page.png


For a deeper understanding of the various order statuses and their meanings, you can refer to this article.


Detailed Event History

For a more granular view of your order's journey, click on "Event History." This section unveils a comprehensive timeline of all actions and updates related to your order, providing valuable insights into its progress.

Event_history.png
Did this answer your question?