Place a sample order to ensure the quality of your new products and designs
19 articles
How to import orders via a CSV file?
Getting Started with Manual Orders
How do I place a manual order via the Gelato Dashboard?
How do I place a reorder via the Gelato Dashboard?
How do I check the order status in the Gelato Dashboard?
Why my order does not appear on the Gelato dashboard?
How do I report a problem with my order?
How quickly do you deliver?
Why my order has status Pending approval?
Do you offer free samples?
Tracking Your Orders
Do you have any discounts for sample orders?
Can I send a personalized note to my customers?
Can my customer change or cancel the order after it was placed?
Do you send an order confirmation email?
How do I get the price for different quantities?
Can I order multiple products in the same order?
Is there any minimum or maximum quantity that I can order?
What customer information does Gelato need to process the order?