This article explains why an order might fail and provides solutions to common issues related to delivery, payment, and address details.
Delivery Issues
If you encounter an error message stating that delivery for your chosen product combination isn't possible to the selected destination, it means that the products you're trying to order cannot be produced at the selected location due to production constraints.
To resolve this:
Double-check your selected products and shipping destination.
Consider modifying your product combination or choosing a different delivery location.
For detailed information on product and location compatibility, refer to our Troubleshooting Guide.
Payment Issues
An error message indicating insufficient funds or a payment failure means your order couldn't be processed due to payment problems.
Here are some common reasons for payment issues and their solutions:
Insufficient Balance: Ensure you have sufficient funds in your account to cover the order amount.
Card Limit Reached: Verify that your credit card's spending limit hasn't been reached.
Failed 3D Verification: Successfully complete the 3D Secure authentication process.
Incorrect Billing Address: Make sure the billing address you entered matches your card details exactly.
International Transactions Not Supported: Confirm with your bank if international transactions are permitted on your card.
Security Blocks: If your card was blocked due to suspected fraudulent activity, contact your payment provider to resolve the issue.
Unsupported Payment Method: We accept major credit cards (VISA, MasterCard, JCB) and PayPal. For detailed information, visit our Payment Information Page.
Address Issues
If you encounter an error message about your address, it's essential to ensure your address is correctly formatted and within the character limits.
Here are some common address error messages and their solutions:
"Address Line 1: Value is too long. Maximum length is '35'." This means your address exceeds the character limit for Address Line 1.
Divide your address between Address Line 1 and Address Line 2.
Shorten longer words using abbreviations (e.g., "Bldg" for "Building" or "Apt" for "Apartment").
"Address Line 1: Please use less than 10 Latin characters." This means your address contains more characters than permitted.
Reduce the length of your address and avoid using special characters.