This article explains why you might receive a "Refused" message from your payment provider and provides steps to resolve the issue.
Troubleshooting Payment Issues
If your payment was refused, it indicates a problem with your selected payment method. Don't worry; this issue is usually easy to fix! Here's what you can do:
Contact Your Bank or Payment Provider: Your bank or payment provider can provide details about why the payment was declined. They can tell you if there are any blocks on your account or if there's a problem with your card.
Verify Card Details and Funds: Double-check that you've entered the correct card number, expiration date, and CVV. Ensure you have sufficient funds in your account to cover the purchase.
Try an Alternative Payment Method: If possible, try using a different credit or debit card or consider using PayPal.
Reprocess the order: After trying another payment method or ensuring your card information is correct, reprocess your order by clicking the Edit button. If your order is in the "Pending Approval" status, click "Approve" and proceed with your order until you see the checkout page.
Understanding Why a Payment Was Refused
Here are some common reasons for payment refusals:
Insufficient balance: Make sure your account has enough funds to cover the purchase.
Card limit: Check if you've reached your credit card's spending limit.
Failed 3D verification: Ensure you complete the 3D Secure authentication process correctly.
Incorrect or incomplete billing address: Verify that the billing address you entered matches your card details.
International transactions: Confirm with your bank or card issuer if they support international transactions.
Security blocks: Your payment provider may temporarily block your card for security reasons. Contact them to resolve this.
Unsupported payment method: We accept most major credit cards (VISA, MasterCard, JCB) and PayPal. For a complete list of accepted payment methods, please visit our payment information page.
Pending Charges and Reversals
If your payment was refused, you might notice a "pending" charge on your account. This is normal. The charge will typically disappear within 5 business days as your bank processes the reversal. If the charge persists after this period, please contact your bank or financial institution for assistance.