This article explains why you might receive a "Refused" message from your payment provider and provides steps to resolve the issue.
Troubleshooting Payment Issues
If your payment was refused, it indicates a problem with your selected payment method. Don't worry; this issue is usually easy to fix! Here's what you can do:
Contact Your Bank or Payment Provider: Your bank or payment provider can provide details about why the payment was declined. They can tell you if there are any blocks on your account or if there's a problem with your card.
Verify Card Details and Funds: Double-check that you've entered the correct card number, expiration date, and CVV. Ensure you have sufficient funds in your account to cover the purchase.
Try an Alternative Payment Method: If possible, try using a different credit or debit card or consider using PayPal.
Understanding Common Payment Errors
Here are some common reasons for payment refusals:
Insufficient balance: Make sure your account has enough funds to cover the purchase.
Card limit: Check if you've reached your credit card's spending limit.
Failed 3D verification: Ensure you complete the 3D Secure authentication process correctly.
Incorrect or incomplete billing address: Verify that the billing address you entered matches your card details.
International transactions: Confirm with your bank or card issuer if they support international transactions.
Security blocks: Your payment provider may temporarily block your card for security reasons. Contact them to resolve this.
Unsupported payment method: We accept most major credit cards (VISA, MasterCard, JCB) and PayPal. For a complete list of accepted payment methods, please visit our payment information page.
Pending Charges and Reversals
If your payment was refused, you might notice a "pending" charge on your account. This is normal. The charge will typically disappear within 5 business days as your bank processes the reversal. If the charge persists after this period, please contact your bank or financial institution for assistance.