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Getting started
Welcome to Gelato - let's get started!
51 articles
How do I create a Gelato account?
Gelato mobile app
Can I change my registration/user's email address?
How can I change the currency in my Gelato account?
How do I change my password?
How can I add a new credit card?
Where do I find the Gelato Dashboard?
I cannot log in to Gelato. What should I do?
I cannot sign-up to Gelato. What should I do?
How do I add my Customer Support email address in the Dashboard?
How can I add, remove and manage users in the Gelato Dashboard?
Getting Started with Gelato Customer Service
Gelato's available integrations
How do I connect my store to Gelato?
Getting started with Shopify
Getting Started with Etsy
Getting Started with WooCommerce
Getting Started with Wix
Getting Started with Squarespace
Getting started with Order Desk
Getting Started with BigCommerce
What can I do if my store is showing as inactive in Gelato?
How can I add products to my store?
How do I set up prices for my products?
Can I duplicate a product in my store?
How can I save my product designs to be ordered again in future?
How can I create different designs when adding a new product to a store?
How do I create new products faster with an existing template or design?
What's the retail price?
How do I estimate the retail price for my products?
My product fails to publish as it does not exist in my store anymore. What should I do?
Do your products have a GTIN or MPN number?
How to import orders via a CSV file?
Getting Started with Manual Orders
How do I place a manual order via the Gelato Dashboard?
How do I place a reorder via the Gelato Dashboard?
How do I check the order status in the Gelato Dashboard?
Why my order does not appear on the Gelato dashboard?
How do I report a problem with my order?
How quickly do you deliver?
Why my order has status Pending approval?
Do you offer free samples?
Tracking Your Orders
Do you have any discounts for sample orders?
Can I send a personalized note to my customers?
Can my customer change or cancel the order after it was placed?
Do you send an order confirmation email?
How do I get the price for different quantities?
Can I order multiple products in the same order?
Is there any minimum or maximum quantity that I can order?
What customer information does Gelato need to process the order?