Gelato Create

Getting started

Getting started is free - sign up to Gelato now!

Create account

Learn how to manage your Gelato account's currency settings

How can I change the currency in my Gelato account?

Learn how to create a free Gelato account, set up your payment method, and connect your store to start processing orders seamlessly

How do I create a Gelato account?

Learn how to update your password easily with our step-by-step guide in the Dashboard settings

How do I change my password?

Learn how to manage users in your account efficiently

Can I change my registration/user's email address?

I cannot log in to Gelato. What should I do?

Learn how to troubleshoot Gelato sign-up issues

I cannot sign up for Gelato. What should I do?

Learn how to resolve common Gelato account issues

Troubleshooting Guide for Your Gelato Account

Creating and Managing Accounts

Learn how to access your Gelato dashboard to manage products

Where do I find the Gelato Dashboard?

Learn how to add or update your customer support email in Gelato's settings and understand the different contact emails

How do I add my Customer Support email address to the Dashboard?

Learn how to manage users in your Gelato account

How can I add, remove, and manage users in the Gelato Dashboard?

Dashboard and User Management

Learn how to add a new credit card to your Gelato account and manage your payment methods

How can I add a new credit card?

Manage your print-on-demand business on-the-go with the Gelato mobile app. Track orders, view analytics, design products, and more!

Gelato mobile app

Payments and Mobile Access

Learn how to utilize Gelato's self-service platform for efficient customer support

Getting Started with Gelato Customer Service

Why is our chatbot the best support channel?

Customer Service 

Connect your store

Learn about direct integrations with Shopify, Etsy, and WooCommerce, and explore other options like Order Desk, manual orders, or direct API

Gelato's available integrations

Learn how to connect your online store to Gelato effortlessly

How do I connect my store to Gelato?

Integration Overview

Learn to integrate Shopify with Gelato: connect your store, add products, set up shipping, and customize offerings for a seamless setup

Getting started with Shopify

Learn how to integrate your Wix store with Gelato

Getting Started with Wix

Learn how to integrate your Etsy store with Gelato, from setting up accounts to adding products and understanding fees

Getting Started with Etsy

Getting Started with WooCommerce

Learn how to integrate your BigCommerce store with Gelato

Getting Started with BigCommerce

Learn how to connect your Squarespace store to Gelato

Getting Started with Squarespace

Learn how to connect Gelato with Order Desk, configure settings, and set up webhooks for streamlined fulfillment

Getting started with Order Desk

Getting Started with Amazon

Getting Started with TikTok Shop

Platform-Specific Guides

Learn how to fix an "Inactive" store status on Gelato

What can I do if my store is showing as inactive in Gelato?

Troubleshooting

Design your products and go live! Start selling now!

Publish product

Learn how to seamlessly integrate products into your store with Gelato

How can I add products to my store?

Learn how to quickly duplicate products in Gelato

Can I duplicate a product in my store?

Learn how to manage designs for products with multiple variants

How can I create different designs when adding a new product to a store?

Learn how to use product templates to streamline new product creation

How do I create new products faster with an existing template or design?

Learn how to resolve the issue when your product fails to publish because it no longer exists in your store

My product failed to publish as it does not exist in my store anymore. What should I do?

Adding and Managing Products

Learn how to use our Price Insights feature to optimize your product pricing. Gain valuable data to make informed pricing decisions

How do I estimate the retail price for my products?

Learn how to set retail pricing for your products and understand its impact on profits. Discover how to manage pricing across sales channels

What's the retail price?

Learn how to set optimal prices using Gelato's Set Prices tool

How do I set up prices for my products?

Pricing and Retail Information

Learn about the requirements for product identifiers like GTIN and MPN on e-commerce platforms

Do your products have a GTIN or MPN number?

Product Identification

Place a sample order to ensure the quality of your new products and designs

Order products

Learn how to place manual orders with Gelato, ideal for testing products before integration

Getting Started with Manual Orders

Learn how to place manual orders via Gelato Dashboard

How do I place a manual order via the Gelato Dashboard?

Learn how to reorder products via the Gelato Dashboard, from locating past orders to customizing and finalizing reorders efficiently

How do I place a reorder via the Gelato Dashboard?

Learn how to efficiently import orders in bulk using a CSV file and streamline order management

How to import orders via a CSV file?

Learn why orders might not appear on your Gelato dashboard. Check store connection, product links, and payment

Why my order does not appear on the Gelato dashboard?

Learn why an order may have a "Pending Approval" status in Gelato and follow steps to resolve it

Why does my order have the status Pending approval?

Learn about modifying or canceling Gelato orders before they are sent for printing, and understand the limitations for order changes

Can my customer change or cancel the order after it was placed?

Can I order multiple products in the same order?

Learn how to report an order issue through Gelato

How do I report a problem with my order?

Learn how to troubleshoot the most frequent reasons for order refusals and order failures

My order has the status "Failed". Why?

Placing and Managing Orders

Learn how to track your order from Gelato, find tracking info in your dashboard, and use carrier websites for detailed updates

Tracking Your Orders

Learn how product type, location, and shipping method affect delivery times. For precise estimates, place an order and review delivery dates

How quickly do you deliver?

Learn how to track orders in the Gelato Dashboard

How do I check the order status in the Gelato Dashboard?

Learn how Gelato sends order confirmation emails for manually placed orders, including details like order ID, price, and tracking links

Do you send an order confirmation email?

Learn how to assess Gelato product quality by placing an initial order with your designs. No free samples but a tailored first order awaits!

Do you offer free samples?

Learn how to check for and apply discounts on sample orders at Gelato, including how they are applied and the rules for using them

Do you have any discounts for sample orders?

Order Tracking, Delivery, and Samples

Learn how to calculate the total price for ordering multiple units of the same product from Gelato

How do I get the price for different quantities?

Learn about order quantity limits for different products to ensure cost efficiency and minimize waste

Is there any minimum or maximum quantity that I can order?

Can I send a personalized note to my customers?

What customer information does Gelato need to process the order?

Pricing, Customization, and Customer Information

About

Gelato+

Shopify

Report order problem

Blog

Gelato+ Gold

Etsy

Chat (24/7)

Customer stories

Platinum

WooCommerce

Sustainability

Squarespace

Developer Hub

Gelato

Subscriptions

Integrations

Contact

Gelato dashboard

Find answers and get help from Intercom Support and Community Experts

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.