This article explains how to add a personalized message to an order when using the manual order approval process.

If you're using the manual order approval process and need to include a personalized message to the recipient, you can easily do so by adding it as a label/insert. This is especially helpful when your customer wants to include a special note with the order.

Keep in mind that this feature is exclusively available for Gelato+ or Gelato+ Gold customers.

To learn more about the manual order approval process, please review this article: Manual order approval