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How do I check the estimated delivery date and tracking in the Gelato Dashboard?
How do I check the estimated delivery date and tracking in the Gelato Dashboard?

Learn how to find your order's estimated delivery date and tracking info in the Gelato Dashboard under "Orders"

Updated over a week ago

This article provides a step-by-step guide on how to locate the estimated delivery date and tracking information for your order within the Gelato Dashboard.


Locating Your Order Details

To access your order details, navigate to the Gelato Dashboard and follow these steps:

  1. Go to the "Orders" page.

  2. Locate the specific order you wish to track.

  3. Click on the order to view its detailed information.

Under the "Shipping Method" section, you'll find the following:

  • Shipping carrier

  • Estimated delivery date range

  • Tracking link (if applicable)

  • Parcel shipping updates

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Tracking Link Information

Please note that the tracking link will only become active once your product has been printed and is ready for shipment. If you don't see a tracking link yet, it means your order is still being processed.

Additionally, keep in mind that:

  • The tracking link will not update until your order status changes to "Shipped."

  • Not all shipping methods offer tracking. If your order is not trackable, a tracking link will not be provided.


Delayed Orders

For information regarding delayed orders, please refer to this article.

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