This article provides a step-by-step guide on how to report a damaged product and what information to include in your report.
Reporting a Damaged Product
If your customer receives a damaged order, please follow these steps to report the issue:
Go to the order details page.
Click on "Report a problem" within 30 days of the customer receiving the item.
When reporting the damaged product, please include the following information:
A description of the problem.
Details about how the order was packaged.
Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).
Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.
Need Help With Multiple Items or Have Questions?
For orders with multiple items, please specify if you require reprints for all damaged items. If you have any questions or need further assistance, you can always get in touch with our support team. We're here to help!