Gelato Create

Learn how to report a damaged product on Gelato by including necessary details like photos and descriptions to ensure a quick resolution

What if a product is damaged?

Learn how to resolve incomplete orders on Gelato, including missing items or posters in framed orders

I received an incomplete order, what should I do?

Learn why printed apparel colors might differ from your digital designs and discover tips to achieve the best color results in DTG printing

The colors on my printed garment don’t match my file

Learn how to troubleshoot and resolve issues when a poster doesn’t fit into a frame

What should I do if my poster doesn't fit into the frame?

Learn whether packaging inserts or branded labels affect delivery times

Are order delivery times affected by including Packaging Inserts or Branded Labels?

Check this section if you’re having issues with a received item

Order delivered

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