Gelato Create

Learn how to report a damaged product on Gelato by including necessary details like photos and descriptions to ensure a quick resolution

What if a product is damaged?

Learn how to resolve incomplete orders on Gelato, including missing items or posters in framed orders

I received an incomplete order, what should I do?

Learn why printed apparel colors might differ from your digital designs and discover tips to achieve the best color results in DTG printing

The colors on my printed garment don’t match my file

Learn how to troubleshoot and resolve issues when a poster doesn’t fit into a frame

What should I do if my poster doesn't fit into the frame?

Learn whether packaging inserts or branded labels affect delivery times

Are order delivery times affected by including Packaging Inserts or Branded Labels?

Check this section if you’re having issues with a received item

Order delivered

About

Gelato+

Shopify

Report order problem

Blog

Gelato+ Gold

Etsy

Chat (24/7)

Customer stories

Platinum

WooCommerce

Email

Sustainability

Squarespace

Developer Hub

Gelato

Subscriptions

Integrations

Contact

Gelato dashboard

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

Français

Deutsch

日本語

Español

Tiếng Việt