This article provides insights into the shipping process and sheds light on potential delays in tracking updates, emphasizing our commitment to transparency and a positive customer experience.
Understanding Tracking Updates
While we strive for real-time tracking, it's important to note that updates may not appear instantly. Several factors can influence the timeliness of these updates.
Factors Influencing Tracking Updates
Economy shipping
Economy shipping offers a great balance between affordability and reliability, making it an excellent choice for many orders. However, it's important to note that shipments using economy shipping methods may not be scanned as frequently as expedited options, leading to occasional delays in tracking updates. This can occur when packages are consolidated or routed through various hubs before being scanned at key points. As a result, your package might not show immediate updates after collection or handover to the carrier.
These tracking gaps are common and do not necessarily indicate an issue with the shipment. While it may seem like tracking is paused, rest assured that your package is still on its way through the network as indicated by the shipped status in the dashboard. New updates will typically appear once the package reaches major sorting hubs or is out for delivery. We recommend allowing extra time, especially during periods of high demand, as these occasional delays do not typically impact the final delivery timeframe.
Collection
Once your order is marked as "shipped," it embarks on its journey from our print partner to you. The collection time, signifying the handover from production to delivery, can vary based on:
Print Partner Proximity: The distance between the print partner and the sorting station plays a role. Orders from nearby partners tend to move swiftly, while those farther away might experience a slight delay.
Carrier Route Optimization: Carriers optimize their routes for efficient package pickup. Consequently, collection times may differ based on the carrier's daily schedule.
Despite these variables, we remain committed to ensuring your order is collected and dispatched promptly.
Weekend Delays
Orders shipped on a Friday might experience a weekend delay as they await processing at the sorting station, typically on Monday. Consequently, tracking updates might not appear until after the station resumes operations. Rest assured, these weekend delays are standard and won't significantly impact the overall delivery timeframe.
Sorting
Upon arrival at the sorting station, your order undergoes scanning, triggering a tracking update. These updates usually appear on the tracking page within 2 business days.
While tracking updates might occasionally experience minor delays, your order is progressing through our network. We are committed to dispatching orders in accordance with the timelines outlined in the order's event history.
When demand is high
During periods of high demand, tracking updates may occasionally be delayed. To manage increased shipping volumes, carriers may adjust their operations by implementing manual processes or utilizing older equipment that doesn't always register tracking events in real time. As a result, some packages may not show updates until they reach a destination hub or are out for delivery. While rare, such instances may result in temporary tracking gaps or uncertainty about a package’s progress. We advise waiting patiently in such cases, as new tracking updates are likely to appear within the estimated delivery timeframe.