This article provides insights into the shipping process and sheds light on potential delays in tracking updates, emphasizing our commitment to transparency and a positive customer experience.
Understanding Tracking Updates
While we strive for real-time tracking, it's important to note that updates may not appear instantly. Several factors can influence the timeliness of these updates.
Factors Influencing Tracking Updates
Collection
Once your order is marked as "shipped," it embarks on its journey from our print partner to you. The collection time, signifying the handover from production to delivery, can vary based on:
Print Partner Proximity: The distance between the print partner and the sorting station plays a role. Orders from nearby partners tend to move swiftly, while those farther away might experience a slight delay.
Carrier Route Optimization: Carriers optimize their routes for efficient package pickup. Consequently, collection times may differ based on the carrier's daily schedule.
Despite these variables, we remain committed to ensuring your order is collected and dispatched promptly.
Weekend Delays
Orders shipped on a Friday might experience a weekend delay as they await processing at the sorting station, typically on Monday. Consequently, tracking updates might not appear until after the station resumes operations. Rest assured, these weekend delays are standard and won't significantly impact the overall delivery timeframe.
Sorting
Upon arrival at the sorting station, your order undergoes scanning, triggering a tracking update. These updates usually appear on the tracking page within 2 business days.
While tracking updates might occasionally experience minor delays, your order is progressing through our network. We are committed to dispatching orders in accordance with the timelines outlined in the order's event history.