This article provides a guide on how to manually change the order status for Shopify orders fulfilled by Gelato. While Gelato's integration with Shopify typically automates this process, manual adjustments might be necessary in exceptional cases. However, it's important to note that manual changes could disrupt the order connection with Gelato and impact fulfillment.
When to Manually Change Order Status
Although not generally recommended, there are specific situations where manually changing the order status in Shopify for Gelato-fulfilled orders might be necessary. These situations include:
If the original order was canceled or refused in your Gelato Dashboard, and you subsequently created a new manual order. For detailed guidance on this scenario, refer to this article.
If your custom Shopify setup, potentially involving third-party apps, requires reverting the "Fulfilled by Gelato" status in your store. This article provides further insights.
If you need to cancel the order directly within your Shopify interface. This article offers a detailed walkthrough.