This article explains the different order statuses you might see in your Wix and Gelato accounts and how they correspond to each other. This information will help you manage your orders efficiently and provide a smooth experience for your customers.

When using the Wix integration with Gelato, the order statuses in your Wix account might differ from those in your Gelato account. This is because Wix statuses are primarily based on fulfillment, while Gelato uses a more detailed system to reflect the production and shipping process.

Here's a table that clarifies how Wix order statuses typically correspond to Gelato statuses:

For a seamless order management experience, we recommend not manually marking orders as "Fulfilled" in Wix. Instead, let the system automatically update the status to Wix once the order is shipped from Gelato.

In addition to fulfillment statuses, Wix also uses payment statuses: Paid and Unpaid. It's important to note that Gelato only processes paid orders. Orders marked as "Unpaid" in Wix will not be sent to Gelato for production.

To learn more about managing and fulfilling orders in Wix, you can refer to their Help Center article: Managing and Fulfilling Your Orders.