If you are using our Shopify integration, every time your end-customers place an order for a product that's connected to Gelato, the order will appear both in your Shopify and Gelato order history with different order statuses.
The table below helps you identify the matching status in Gelato for each possible order status in Shopify.
Shopify status | Gelato status |
"Unfulfilled" | Not yet passed to Gelato/Order was failed or canceled at the start (i.e fulfillment not accepted on Shopify) |
"In Progress" | "Passed" or "Printed" |
"Fulfilled" | "Shipped" |
"Request Declined" | Passed to Gelato but then canceled or failed on Shopify |
Please note that if the order is not marked as Paid in Shopify, it will not be sent through to Gelato.