If you are using our WooCommerce integration, every time your end-customers place an order for a product that is connected to Gelato, the order will appear both in your WooCommerce and Gelato order history with different order statuses.
The table below helps you identify the matching status in Gelato for each possible order status in WooCommerce.
WooCommerce status | Gelato status |
Pending payment | N.A. (unpaid orders will not be sent to Gelato) |
Processing | "Passed" or "Printed" |
On hold | N.A. (unpaid orders will not be sent to Gelato) |
Completed | "Shipped" |
Canceled | "Canceled" |
Failed | "Canceled" |
Refunded | N.A. (Payment statuses are not linked to Gelato) |
You can read more about WooCommerce order statuses in their Help Center article Managing Orders.