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How to revert the "Fulfilled by Gelato" status in your Shopify?

Learn how to revert the "Fulfilled by Gelato" status in Shopify

Updated over 4 months ago

This article provides a step-by-step guide on how to revert the "Fulfilled by Gelato" status within your Shopify store. This process is particularly useful for custom setups involving Shopify and third-party apps that necessitate this specific status change.


Reverting Fulfillments within Shopify Store

The process of reverting a fulfillment differs depending on the current state of the fulfillment:

Fulfillment in Request State

To cancel a fulfillment request, simply click the "Cancel request" button within your Shopify order details.

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Fulfillment in Accepted State

If the fulfillment has already been accepted by Gelato, you'll need to request a cancellation before reverting the status. Follow these steps:

  1. Click the "Request cancellation" button within the order details.

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  2. Once the cancellation request is sent, select the "Revert to unfulfilled" option.

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  3. Confirm the reversion by clicking "Revert to unfulfilled" once more.

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After completing these steps, your order status will revert to "Unfulfilled."

Please note: Changing the order status in Shopify will not automatically stop order fulfillment in Gelato. To cancel your order in Gelato, please refer to this article.

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