This article provides information on whether customers can modify or cancel their orders after they have been placed.

We highly recommend thoroughly reviewing all order details, including files and shipping information, before proceeding to checkout to prevent any errors. However, if a mistake is identified in the file or address, or if an order needs to be canceled for other reasons, it is possible to do so only if the order has not been sent for printing.

Once an order's status progresses beyond "Passed" (meaning it has been marked as "Printed" or "Shipped"), modifications or cancellations are no longer feasible. The order will proceed to be printed as initially placed.

If an order is canceled on your online store, it's essential to ensure that the corresponding order on your Gelato dashboard is also canceled, if possible. It's crucial to understand that canceling an order solely on your online store does not automatically reflect or trigger a cancellation on the Gelato dashboard.

Providing a definitive time frame for modifying orders after placement is not feasible. The time before print production begins varies for each order and is influenced by multiple factors. As a result, the Cancel button's visibility on the order page may differ, potentially remaining accessible for several hours or disappearing within minutes after an order is placed.

You have the flexibility to cancel orders through our dedicated APIs or via the Gelato Dashboard.

For further details and insights into the order flow and status, please refer to the comprehensive information provided here.