Gelato Create

Learn how to place manual orders with Gelato, ideal for testing products before integration

Getting Started with Manual Orders

Learn how to place manual orders via Gelato Dashboard

How do I place a manual order via the Gelato Dashboard?

Learn how to reorder products via the Gelato Dashboard, from locating past orders to customizing and finalizing reorders efficiently

How do I place a reorder via the Gelato Dashboard?

Learn how to efficiently import orders in bulk using a CSV file and streamline order management

How to import orders via a CSV file?

Learn why orders might not appear on your Gelato dashboard. Check store connection, product links, and payment

Why my order does not appear on the Gelato dashboard?

Learn why an order may have a "Pending Approval" status in Gelato and follow steps to resolve it

Why does my order have the status Pending approval?

Learn about modifying or canceling Gelato orders before they are sent for printing, and understand the limitations for order changes

Can my customer change or cancel the order after it was placed?

Can I order multiple products in the same order?

Learn how to report an order issue through Gelato

How do I report a problem with my order?

Learn how to troubleshoot the most frequent reasons for order refusals and order failures

My order has the status "Failed". Why?

Placing and Managing Orders

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