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What is the difference between refund and payment cancellation?
What is the difference between refund and payment cancellation?
Updated over a week ago

Refunds and payment cancellations are distinct processes in the realm of financial transactions. Understanding the difference between the two is crucial for a clear comprehension of how these actions affect your account.

  • Refund: A refund is a transaction initiated after the payment has been successfully processed. It occurs when a customer, for various reasons, requests a return of funds for a completed purchase. Once the refund is processed, the money is returned to the customer's account, effectively reversing the original transaction. In your account transaction history, a refund will appear as a separate entry, indicating the return of funds and providing transparency about the reversal of the purchase.

  • Payment Cancellation: On the other hand, payment cancellation refers to the annulment of a transaction before it is finalized. It is akin to pressing an "undo" button for a purchase, preventing the payment from being fully processed. When a transaction is canceled, it is as if the payment never took place. Consequently, there will be no record of the transaction in your account history, as the entire process is nullified.

In essence, a refund addresses completed transactions and involves the return of funds after a purchase has been finalized. Payment cancellation, however, prevents a transaction from reaching completion, erasing any trace of the intended payment from your account history.

Both processes aim to ensure financial accuracy and provide customers with control over their transactions.

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