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How to set up and use a Wallet?

Learn how to activate and use Gelato Wallets to manage funds, set up automatic top-ups, and enjoy smoother, secure payments

Updated over 4 months ago

This article provides a comprehensive guide to Gelato Wallets, a convenient way to manage your printing funds. You'll learn how to activate and use wallets, set up automatic top-ups, and understand the benefits they offer.


Understanding Gelato Wallets

Gelato Wallets simplify your printing expenses by letting you prepay in 14 different currencies. Think of them as dedicated accounts within your Gelato profile, making payments smoother and more manageable.

Here are some compelling reasons to consider using Gelato Wallets:

  • Enhanced Security and Reduced Payment Failures: Enjoy peace of mind knowing your funds are secure and readily available, minimizing the risk of order disruptions due to payment issues.

  • Fewer Pending Transactions: Wallets reduce the clutter of small charges on your credit card, preventing potential security flags and card blocks.

  • Cost Savings: Minimize transaction fees often associated with individual orders by consolidating payments through your Wallet.

  • Payment Flexibility: Fund your Wallet using various methods like credit cards, debit cards, PayPal, or Payoneer, providing you with multiple payment options.


Accessing and Activating Your Wallet

Locating your Wallets is simple:

  1. Click on your Initials in the dashboard's upper right corner.

  2. Navigate to Billing > Payment.

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To activate a Wallet:

  1. Choose your desired currency.

  2. Click Activate.

  3. Link a credit card and add funds by clicking Configure.

Your card is debited only when you top up your Wallet. You can review all transactions in the transaction history of each wallet.

Funds added to a Wallet cannot be transferred to another Wallet. For instance, you can't move 50 euros from your EUR Wallet to your USD Wallet.

Here are some key points to remember:

  • The minimum top-up amount is 50 in your chosen currency.

  • The maximum top-up per transaction is 20,000 EUR / USD / GBP (or equivalent in another currency).

  • You can link multiple cards to a single Wallet.


Setting Up Automatic Top-Ups

Save time and prevent order interruptions by enabling automatic top-ups. Here's how:

  1. Enable Automatic top-up.

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  2. Set your minimum balance threshold and the desired top-up amount.

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  3. Click Save. A confirmation message will appear on your Wallets screen.

With automatic top-ups, your Wallet balance will automatically recharge when it falls below your set limit, ensuring uninterrupted ordering.


Paying for Orders with Your Wallet

To use your Wallet for an order, ensure:

  • The order currency matches an active Wallet with sufficient funds.

  • Automatic top-up is enabled for the chosen currency Wallet.

If your Wallet balance is insufficient, the system will attempt to charge your default EUR Wallet (if applicable) or your primary credit card.

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Without automatic top-ups, orders exceeding your Wallet balance will be charged directly to your credit card.


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