This article provides troubleshooting steps to address error messages encountered while placing orders through the Gelato Dashboard.
Troubleshooting Order Placement Errors
If you encounter an error message when placing an order on the Gelato Dashboard, follow these steps to resolve the issue:
Verify that you have added a valid payment method.
Review your shipping information and ensure it meets our requirements.
Confirm that you have selected the correct product and that your file adheres to our design requirements.
For troubleshooting product issues like "Delivery for submitted combination of products isn't possible to chosen destination", check product availability and region-specific limitations in the catalog, and verify the correct shipping address and order details.
Need Further Assistance?
If you continue to experience error messages after attempting these steps, please don't hesitate to reach out to our Customer Support team. To expedite the resolution process, kindly include a screenshot of the error page when you contact us. We're here to help!