This article provides a comprehensive overview of Gelato's shipping process, from production and delivery to shipping prices and times. It also covers important aspects such as customs fees, packaging, and shipping options.

Gelato collaborates with a vast network of production and logistics partners to ensure efficient order fulfillment and delivery. With a presence in over 200 countries and local production in 32 countries, Gelato leverages its network of 140+ print partners to expedite deliveries, reduce costs and carbon emissions, and support local businesses.

While Gelato strives to produce orders as close to the delivery address as possible, factors like stock availability, production capacity, and logistics determine the optimal production location. An algorithm considers these factors to ensure smooth and swift delivery. Despite occasional international routing, Gelato maintains a high rate of local production, with 95% of orders produced in the same country as their delivery destination.

For international shipments, customs fees may apply based on local regulations. It's recommended to inform customers about potential customs fees.

Gelato offers live shipping price quotes, accessible through order placement in the Gelato Dashboard or by browsing the Product Catalog.

Gelato provides flat shipping rates for most products within specific geographical areas. The image below shows example shipping prices for the White 11oz Ceramic Mug with Color Inside.

Delivery times encompass production, fulfillment, and shipping durations, influenced by factors such as:

For average delivery times per country, refer to the information provided here. For a live estimate, place an order and view the estimated delivery dates in the dashboard.

Estimated delivery dates are subject to change and include both fulfillment time (time to create products) and shipping time (time to deliver from the print partner to the delivery address).

We also offer free shipping on all orders of $300 or more (excluding taxes). More information here.

Accurate shipping information is crucial for seamless order delivery. Consider these points:

Gelato offers various local and international shipping options, viewable during order placement. In most countries, you can choose between Standard/Economy (typical domestic delivery within 2-4 days) and Express Shipping (prioritized expedited delivery).

Gelato prioritizes efficient and damage-resistant packaging to meet local shipping requirements and minimize damage rates. For more details, see here.

While your company name appears as the sender on shipping labels, branded packaging and insert labels are available with Gelato+ or Gelato+ Gold subscriptions.