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Do I or my end-customer have to pay customs fees if an order is shipped internationally?
Do I or my end-customer have to pay customs fees if an order is shipped internationally?
Updated over a week ago

The short answer is: it depends.

We deliver to more than 200+ countries worldwide and have local production in 32 countries thanks to our network of more than 130+ print partners.

This means that, while we strive to be as local as possible, we do sometimes fulfill and deliver cross-border orders when local production is not available.

On the product page in our catalog, you can find an indication of the countries where a product is fulfilled locally. If an order is placed for delivery to the European Union, UK, Norway, US, CA, AU/NZ, or Singapore we will guarantee the order is shipped with DDP so no customs fees will be incurred.

At times, we may route an order to a different producer and ship the product internationally, based on multiple factors. Where an order is routed is determined by an algorithm that works to ensure stock availability, production capacity, and logistics to ensure a smooth and fast delivery.

Outside of the countries listed above, customs fees may apply based on local regulations when we ship internationally across borders. The fee may vary depending on your order value, country limits, and other factors based on the product itself. These fees are often calculated based on the declared retail price. Your end customer is responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer.

We recommend adding a disclaimer on your store informing your customer that customs fees might be due depending on where the order is shipped from.

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