This article provides information about the availability of frames and hangers, including details on out-of-stock items and their planned replenishment dates. It also outlines alternative options for customers if a specific frame or hanger is temporarily unavailable and explains the process followed when an out-of-stock product is ordered.
Checking Stock Status and Understanding Replenishment
You can check the live availability of any frame or hanger directly in our product catalog. We maintain a wide variety of over 250 frames and hangers globally. However, due to global events impacting supply chains, some items may temporarily be out of stock.
This article is updated daily from Monday to Friday to provide the latest information on planned replenishment dates. Please note that these dates are tentative and subject to change due to unforeseen circumstances. In some cases, we may not have specific replenishment dates available from our suppliers. We apologize for any inconvenience this may cause and appreciate your understanding. We are committed to providing updates as soon as we receive them.
Alternatives for Out-of-Stock Items
If a frame or hanger in your order is out of stock, consider suggesting an alternative to your customer. Our product catalog offers a range of colors and materials. For example, if a customer wants a 12x16-inch black wood frame, but it's out of stock, you can offer them the same size frame in Dark Wood, Natural Wood, or White Wood.
Temporarily Out-of-Stock Items (as of April 2nd, 2025)
The table below lists the items that are currently out of stock in each region, along with their planned replenishment dates (TBC means "To Be Confirmed"):
Region | Item | Planned Replenishment |
European | Hangers: 20x25 cm / 8x10″ - White 20x50 cm / 8x20″ - White 21x29.7 cm / 8x12" - White | TBC |
Asia |
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North America | Hangers: 20x25 cm / 8x10″ - White & Natural Wood 20x50 cm / 8x20″ - White & Natural Wood 21x29.7 cm / 8x12" - White & Natural Wood A3 (29.7 x 42 cm) - Black 30x30 cm / 12x12″ - Black 30x40 cm / 12x16″ - Black 30x45 cm / 12x18″ - Black | TBC |
Oceania |
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South America | Frames: 30x30 cm / 12x12″ - All colors 30x40 cm / 12x16″ - White & Dark Wood 30x45 cm / 12x18″ - Dark Wood 40x50 cm / 16x20″ - All colors 40x60 cm / 16x24″ - Natural Wood & Black 45x60 cm / 18x24″ - Dark Wood & Black 60x80 cm / 24x32″ - Black
Hangers: A3 (29.7 x 42 cm) - Natural Wood 30x30 cm / 12x12″ - Natural Wood 30x40 cm / 12x16″ - Natural Wood 30x45 cm / 12x18″ - Natural Wood | TBC |
Rest of the World |
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All other frame and hanger formats are currently in stock across all regions.
Discontinued Frame Sizes
The following frame sizes are discontinued in the EU and the Rest of World regions and are no longer available for order:
Frame size | Replaced or Discontinued? |
280x430mm (28x43cm / XL(11x17″)) | Discontinued |
610x914 | Replaced by 600x900mm |
457x610mm | Replaced by 450x600mm |
Handling Orders for Out-of-Stock Products
If an out-of-stock product is ordered, we'll notify you immediately via email. You can then choose the best solution for your customer from the options detailed here.
Important Note on Frame Sizes and Conversions
For faster delivery, when you order a frame or framed poster in inches to be shipped to a country where we produce frames in centimeters, we'll convert the size to the nearest centimeter equivalent using local stock. You can find a complete list of inch sizes with their centimeter equivalents here.
Frequently Asked Questions
For more information on product availability, please refer to our Help Center.