This article provides information about the availability of frames and hangers, including details on out-of-stock items and their planned replenishment dates. It also outlines alternative options for customers if a specific frame or hanger is temporarily unavailable and explains the process followed when an out-of-stock product is ordered.
Checking Stock Status and Understanding Replenishment
You can check the live availability of any frame or hanger directly in our product catalog. We maintain a wide variety of over 250 frames and hangers globally. However, due to global events impacting supply chains, some items may temporarily be out of stock.
This article is updated daily from Monday to Friday to provide the latest information on planned replenishment dates. Please note that these dates are tentative and subject to change due to unforeseen circumstances. In some cases, we may not have specific replenishment dates available from our suppliers. We apologize for any inconvenience this may cause and appreciate your understanding. We are committed to providing updates as soon as we receive them.
Alternatives for Out-of-Stock Items
If a frame or hanger in your order is out of stock, consider suggesting an alternative to your customer. Our product catalog offers a range of colors and materials. For example, if a customer wants a 12x16 inch black wood frame, but it's out of stock, you can offer them the same size frame in Dark Wood, Natural Wood, or White Wood.
Temporarily Out-of-Stock Items (as of July 26th, 2024)
The table below lists the items that are currently out of stock in each region, along with their planned replenishment dates (TBC means "To Be Confirmed"):
Region | Item | Planned Replenishment |
European | Hanger 70x100 cm / 28x40″ Dark wood Hanger 75x100 cm / 30x40″ Dark wood | TBC TBC |
Asia |
|
|
North America | Frame Classic 18x24 inch Black Wood Frame Premium 8x12 inch White Wood
Hanger 30x30 cm / 12x12″ Black Wood Hanger 30x40 cm / 12x16″ Black Wood Hanger 30x45 cm / 12x18″ Black Wood | 29.07.2024 29.07.2024
TBC TBC TBC |
Oceania |
|
|
South America | Hanger 30x30 cm / 12x12″ Black Wood Hanger 30x40 cm / 12x16″ Black Wood Hanger 30x45 cm / 12x18″ Black Wood | TBC TBC TBC |
Rest of the World |
|
|
All other frame and hanger formats are currently in stock across all regions.
Discontinued Frame Sizes
The following frame sizes are discontinued in the EU and the Rest of World regions and are no longer available for order:
Frame size | Replaced or Discontinued? |
280x430mm (28x43cm / XL(11x17″)) | Discontinued |
610x914 | Replaced by 600x900mm |
457x610mm | Replaced by 450x600mm |
Handling Orders for Out-of-Stock Products
If an out-of-stock product is ordered, we'll notify you immediately via email. You can then choose the best solution for your customer from the options detailed here.
Important Note on Frame Sizes and Conversions
For faster delivery, when you order a frame or framed poster in inches to be shipped to a country where we produce frames in centimeters, we'll convert the size to the nearest centimeter equivalent using local stock. You can find a complete list of inch sizes with their centimeter equivalents here.
Frequently Asked Questions
For more information on product availability, please refer to our Help Center.