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Format conversion across regions
Premium Wood Frames
How do I install Passepartout to my existing framed posters?
What sizes of passepartouts do you offer?
How can I add framed posters and posters in the same product?
Start selling Posters and Framed Posters
Start selling Canvas
Frames & Hangers - Stock Status
Can I order a canvas in cm in North America and in inches in the Rest of the World (or vice-versa)?
Start selling Acrylic prints
Start selling Aluminum prints
Start selling Foam Board Prints
Start selling Wood Prints
How can I order a framed poster?
What's the difference between Ready-to-Hang Framed Posters and Framed Posters?
Frame Models Discontinued from September 9th 2022
What is the difference between thick and slim canvas?
Do frames come with a hanging kit?
Do framed posters come already mounted together (frame + poster)?
What sizes of frames & hangers do you offer?
How do I mount a poster into the frame?
What is digitization in embroidery?
Embroidery with Gelato
Embroidery design guidelines
FAQs Embroidery
Start Selling Embroidery
Start Selling Apparel and Textile Accessories
What technology is used to print on t-shirts (and any textile product)?
How durable are DTG printed shirts compared to Screen Printed shirts?
What printing options do you offer for apparel/clothing (front/back printing, sleeves, inside label)?
What are inside and outside labels for apparel products?
Do you offer print on apparel/clothing (t-shirts, hoodies, etc.)?
Apparel Models Discontinued From 4 October 2022
FAQs Apparel
How does fabric blend affect print quality?
How can I add a gift note to an order?
Products available for Branded Labels and Packaging Inserts (CA)
Products available for Branded Labels and Packaging Inserts (FR)
Products available for Branded Labels and Packaging Inserts (DK)
Products available for Branded Labels and Packaging Inserts (SE)
Products available for Branded Labels and Packaging Inserts (DE)
Products available for Branded Labels and Packaging Inserts (UK)
Can I add or make changes to my Packaging Inserts and/or Branded Labels if the order is pending approval?
Are Packaging Inserts and Branded Labels available for all products and regions?
Can I activate Packaging Inserts and/or Branded Labels at a product type level (e.g. Poster) or at a variant level (e.g. Museum-Quality Matte Paper Poster)?
Are Packaging Inserts and Branded Labels available for all dedicated Gelato integrations for the e-commerce platforms (Shopify, Etsy, WooCommerce, etc.)?
Can I automatically add a gift message from Etsy, Shopify, or WooCommerce to my Packaging Insert?
Can I print on both sides of the Packaging Insert?
Can I add a QR code to my Packaging Insert?
What if I do not have a company logo to create my Branded Label?
Where in the package is the Branded Label placed?
Can I have different Packaging Inserts and/or Branded Labels for different stores?
Can I upload my design on Packaging Inserts and Branded Labels?
Are Packaging Inserts or Branded Labels printed full color and edge-to-edge?
Can I place a manual sample order of Packaging Inserts and/or Branded Labels before activating them in my store?
How can Packaging Inserts and Branded Labels help me get more user-generated content (e.g. a customer tags your brand on Instagram when doing the unboxing)?
Can I include multiple Packaging Inserts or multiple Branded Labels in the same order?
What are the size and shape of Packaging Inserts and Branded Labels?
Are there any content guidelines for Packaging inserts and/or Branded Labels?
Are the Packaging Inserts and Branded Labels completely white-label (e.g. no reference to Gelato)?
How do I name, edit, change, and deactivate my Packaging Inserts and/or Branded Labels?
How do I set my Packaging Inserts and/or Branded Labels as default for all my sales channels?
Can I add mockups to my store showing my Branded Labels and Packaging Inserts?
Can I add Packaging Inserts and Branded Labels to multi-item orders?
What happens if an order contains a product that is eligible for Branded Labels and Packaging Inserts and a product that is not?
How do I see if an order contains Packaging Inserts and/or Branded Labels?
Do you offer custom or branded packaging?
Can I add promotional material or inserts (e.g. a thank you card) to each order?
Do you offer giclée prints, archival inks and papers?
What brands of clothing do you offer?
How do I check if a frame or hanger is out of stock?
What apparel/clothing products do you offer?
What is the Product Catalog?
Can I order a frame or poster in cm in North America, and in inches in the Rest of the World?
Do you offer limited edition prints?
Why don't you offer frames for all the poster sizes you sell?
Are your Papers, Envelopes, and Frames sustainable and/or certified?
What materials are frames and hangers made of?
Do you offer foil printing?