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How do I add my Customer Support email address to the Dashboard?
How do I add my Customer Support email address to the Dashboard?

Learn how to add or update your customer support email in Gelato's settings and understand the different contact emails

Updated over 4 months ago

This article provides a step-by-step guide on how to add or update your customer support email address in your Gelato account settings. It also outlines the different contact email addresses used by Gelato and their purpose.


Adding Your Customer Support Email

Follow these simple steps to add or change your customer support email address:

  1. Go to your Gelato Dashboard and click on your initials in the upper right corner.

  2. Navigate to Settings > Company.

  3. Scroll down to the Billing address section.

  4. Enter your customer support email address in the appropriate field.

  5. Scroll to the bottom of the page and click Save to apply your changes.

Support_e-mail.png

This is the email address Gelato will use for any customer support-related matters.


Understanding Gelato Contact Emails

Gelato uses different email addresses for specific communications. Here's a breakdown:

Contact Email

The Contact Email is primarily used for automatic order confirmation emails for orders placed manually through the Gelato Dashboard. This email address might also be used for marketing or transactional emails.

Here's what you need to know about the Contact Email:

  • It's used for order confirmations for manual orders (not for orders via Shopify, Etsy, WooCommerce, or API integration).

  • The email contains basic order information (Order ID, price, etc.) and a link to your API Portal for order tracking and management.

  • It's not sent to your end customers.

  • You can contact Gelato to deactivate order confirmation emails if you prefer not to receive them.

Billing Email

The Billing Email is used by Gelato to send automatic notifications for all billing-related and transactional issues.

Examples of Billing Email communications include:

  • Weekly shipping savings reports

  • Subscription plan activation confirmations

  • Invoice due reminders (if applicable)

  • Contract-related updates (if applicable)

You can manage both your Contact Email and Billing Email under Settings > Company in your Gelato Dashboard.

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