This article provides a step-by-step guide on how to add or update your customer support email address in your Gelato account settings. It also outlines the different contact email addresses used by Gelato and their purpose.
Adding Your Customer Support Email
Follow these simple steps to add or change your customer support email address:
Go to your Gelato Dashboard and click on your initials in the upper right corner.
Navigate to Settings > Company.
Scroll down to the Billing address section.
Enter your customer support email address in the appropriate field.
Scroll to the bottom of the page and click Save to apply your changes.
This is the email address Gelato will use for any customer support-related matters.
Understanding Gelato Contact Emails
Gelato uses different email addresses for specific communications. Here's a breakdown:
Contact Email
The Contact Email is primarily used for automatic order confirmation emails for orders placed manually through the Gelato Dashboard. This email address might also be used for marketing or transactional emails.
Here's what you need to know about the Contact Email:
It's used for order confirmations for manual orders (not for orders via Shopify, Etsy, WooCommerce, or API integration).
The email contains basic order information (Order ID, price, etc.) and a link to your API Portal for order tracking and management.
It's not sent to your end customers.
You can contact Gelato to deactivate order confirmation emails if you prefer not to receive them.
Billing Email
The Billing Email is used by Gelato to send automatic notifications for all billing-related and transactional issues.
Examples of Billing Email communications include:
Weekly shipping savings reports
Subscription plan activation confirmations
Invoice due reminders (if applicable)
Contract-related updates (if applicable)
You can manage both your Contact Email and Billing Email under Settings > Company in your Gelato Dashboard.