This article explains how automated shipping and tracking information is provided to end-customers through integration with the BigCommerce platform.

Gelato provides a seamless and efficient order fulfillment process by automatically forwarding shipping information, including tracking numbers, to your BigCommerce store. This information is then relayed to your end-customers through automated emails and notifications configured within your BigCommerce settings.

While Gelato maintains a strict white-label approach and doesn't directly communicate with your customers, we ensure a smooth flow of order information through your BigCommerce store. For detailed instructions on setting up and managing shipping and tracking notifications for your customers, refer to BigCommerce's Help Center article on Shipments.

In addition to the automated processes, you can conveniently monitor the status of your orders and access tracking information through the Gelato Dashboard. This centralized platform offers a comprehensive overview of your order fulfillment process.