This article explains how end-customers receive automated shipping and tracking information for orders placed through a Wix store.

Gelato uses a white-label approach, meaning we don't directly send information to your end customers. Instead, once an order is marked as shipped, we provide shipping information, including the tracking number, to Wix.

Wix then automatically sends tracking codes and shipping confirmation emails to your end customers. This ensures a seamless experience for your buyers while maintaining your brand identity.

For a detailed understanding of how tracking numbers work for your Wix orders and their appearance, refer to Wix's Help Center article: Adding a Tracking Number to a Store Order.

You can also monitor the status of your orders and access tracking links through the Gelato Dashboard.