This article explains how order tracking information is handled for customers who use Squarespace.

Gelato uses a white-label system, which means that we don't communicate directly with your customers. When an order is marked as shipped, we'll send the tracking number and shipping information to Squarespace. Squarespace can then automatically send this information to your customers via email.

For more details about how tracking works in Squarespace, see the Squarespace Help Center article Tracking a customer's order shipment. You can also monitor the status of your order and find tracking links on the Gelato Dashboard.