Gelato shipping profiles for Shopify have been created to allow you to easily mirror the shipping costs Gelato will charge you to your customers at checkout. This means that you will charge your customer exactly the same amount that Gelato charges you for shipping.

How it works

Gelato shipping profiles are automatically created in your Shopify store when you connect your store to Gelato and products are automatically assigned to the relevant shipping profile when you add a new product from Gelato. If you already have existing products in your Shopify store, you will need to manually assign them to a Gelato shipping profile (or to your own shipping profiles).

All new products you add to your Shopify store using the Gelato integration will be automatically assigned to a shipping profile which will reflect the flat shipping rates we offer. If you want to offer a different shipping rate for some products, you must create your own shipping profiles in Shopify and assign your products to those. Please do NOT make changes to Gelato shipping profiles as these won't be retained.

Gelato shipping profiles in Shopify

The Gelato shipping profiles can be accessed from your Shopify account by clicking on Settings > Shipping and Delivery > App shipping profiles.

Please note that shipping profiles might change over time to reflect changing shipping costs. Also, it is not possible to charge an exact flat rate on Shopify due to some technical limitations - you can read more about this here.

Additional information

Due to a limitation in the way Shopify calculates shipping rates, it is challenging to mirror the exact flat shipping rates that Gelato offers.

In particular, it is not possible to set up shipping in Shopify in such a way that can reflect the"First product" + "Additional product" setup. You can read more about this and our suggested workarounds in our article Why aren't my customers charged an extra shipping fee for additional items (Shopify)?