When you access your store from the Gelato Dashboard (Stores > your store name), you will see all the products currently in your store, regardless of who is fulfilling orders for those products (Gelato, another POD provider, or no one).
For each product listed, you will see - on the right and in different colors - the number of variants as well as their status:
Connected (1): This means that a specific variant is connected to Gelato and that Gelato will fulfill orders that come through for that specific variant
Not connected (2): This means that a specific variant is not connected to Gelato and that Gelato won't be fulfilling any order that comes through for that specific variant
Ignored (3): This means that a specific variant will be ignored by Gelato, e.g. because another POD provider will be fulfilling orders for such a variant, and Gelato won't be fulfilling any order that comes through for that specific variant
If you click on any of your products, you will see the details, including the specifications of all the variants.
Why do you show all products on this page even though they won't be fulfilled by Gelato?
We do this so you can easily see and manage which products and variants you would like to connect to Gelato in the future, e.g. if you decide to switch POD suppliers - more info here: How do I move my existing Shopify products to Gelato?
Please bear in mind that, unless the variants of a specific product are connected to Gelato, Gelato won't be fulfilling orders for those product variants. Hence, if you don't want Gelato to fulfill orders for a specific product and/or a specific variant, simply ignore it as shown below.
Can I remove a product or a variant from this page?
Yes, you can remove products and variants from Gelato directly. You can do this for products and variants that are connected as well as those that are not connected.
To delete a variant or product, click on the three dots next to Edit or Edit variant and select Delete.
You will be asked to confirm the deletion. Once you confirm, the deletion will be synchronized through to your Shopify store and the action cannot be undone. You will have to add the product again either from Gelato or directly in Shopify.
You can see how deleting a product and variant will look like below:
Another way to delete a product is from your Shopify store: Go to your Shopify store > Products > All products > Select the product > More actions > Delete products (see below).
Ignoring a Product
If you do not want to delete your item, you can simply set the product or the product variant to the status "Ignored", as shown below:
If the variant is not connected to Gelato, click on the "Ignore" button on the right
If the variant is connected to Gelato, click on the 3-dots menu on the right and select "Disconnect" (the status will become "Not connected") or "Ignore" (the status will become "Ignored")