This article provides troubleshooting steps for when your store displays an "Inactive" status on Gelato.
Troubleshooting Steps
If your store is experiencing connection issues with Gelato, it might appear as "Inactive" on the Store section page. To resolve this, try the following solutions:
Restart the connection: Go to the "Store section" and click the "Connect" button. In the "Connect a new store" area, re-establish the connection.
Reinstall the Gelato app: Remove the Gelato app from your e-commerce platform and then reinstall it.
Delete and reconnect your store: In "Edit store settings," delete your store from Gelato and then reconnect it.
Need Further Assistance?
If you've attempted all the troubleshooting steps and your store still shows as inactive, please contact our support team for help. We're here to assist you.
