This article provides a step-by-step guide on how to troubleshoot your Wix store if it encounters the "Fetching products" status during the connection process with Gelato.
Troubleshooting Steps
If your Wix store is stuck in "Fetching products" status while connecting with Gelato, follow these troubleshooting steps:
Reconnect Your Store
The first step is to reconnect your store:
Disconnect your Wix store from Gelato.
Reconnect it by following the instructions in this article: How Do I Connect My Wix Store To Gelato?
Delete and Reconnect Your Store
If reconnecting doesn't resolve the issue, try deleting and then reconnecting your store:
Go to "Settings" in your Gelato dashboard.
Scroll down to the bottom of the page.
Click "Delete store".
Reconnect your store following the steps in this article: How Do I Connect My Wix Store To Gelato?
Need Further Assistance?
If you've tried both solutions and are still experiencing the "Fetching products" status, please don't hesitate to contact our Gelato Support Team. We're here to help!