This article explains what to do when an order is returned to the sender. It covers common reasons for returns, such as incorrect addresses and customer rejections, and provides guidance on how to proceed.
Why was my order returned?
Orders are typically returned for the following reasons:
Incorrect or Incomplete Address
Double-check if the provided address is accurate and complete. Even a small error, like a missing apartment number, can lead to delivery failure.
Recipient Rejection
The recipient might have refused the delivery.
Other Reasons
Orders can be returned for various other reasons, such as:
Unclaimed shipments at customs
Unclaimed shipments at the courier's pick-up point
Recipient unavailable during delivery attempts
What should I do next?
Contact Your Customer
Reach out to your customer to confirm their address and understand why the order was returned. Ask if they'd like to receive the order again.
Place a New Order
If your customer wants to proceed, place a new order with the correct details. Ensure the address is accurate to prevent further delivery issues.
Refunds and Charges
No refunds are issued for orders returned due to an incorrect address or recipient rejection. You will be charged for the new order.
If the return reason is other than an incorrect address or recipient rejection, contact us. We'll investigate and refund the product price for the new order. You'll only pay for shipping again.