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My product fails to publish due to insufficient access rights to the store. What should I do?
My product fails to publish due to insufficient access rights to the store. What should I do?
Updated over a week ago

This article provides a solution for when you encounter an error message stating "product can not be published due to insufficient access rights to your store" while attempting to publish a new product to your WooCommerce store.


Troubleshooting Product Publishing Errors

To resolve this issue, you'll need to update your .htaccess file. The .htaccess file contains rules that control the authorization process for your WooCommerce store.

Follow these steps:

  1. Access your .htaccess file.

  2. Add the following rule to your .htaccess file: SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1

  3. Save the changes to your .htaccess file.

  4. Delete your store from the platform.

  5. Reconnect your store to the platform.

  6. Verify that the issue is resolved. You can do this by navigating to WordPress -> Gelato -> Status and confirming that all statuses are green.


Need More Help?

If the issue persists after following these steps, it's recommended to reach out to your server service provider. Ask them to whitelist the following Gelato API addresses:

52.208.х.х54.217.х.х54.229.х.х.
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