This article provides solutions to a common issue encountered by Etsy sellers: difficulty connecting their Etsy store to Gelato. We'll guide you through the possible reasons for this hiccup and offer easy-to-follow solutions to get you up and running.
Troubleshooting Etsy Store Connection Issues
If you're seeing a "Something went wrong. Try again later" error message while trying to connect your Etsy store to Gelato, it might be because your Etsy shop isn't fully set up yet.
To ensure a smooth connection, complete all six setup steps on Etsy, including creating at least one listing to officially launch your shop. Once these steps are done, try connecting again.
Connecting a Second Etsy Store
Having trouble connecting an additional Etsy store to your Gelato account? Here's the key:
Before initiating the connection, ensure you're logged in to the correct Etsy account—the one you want to connect to Gelato. If you're already logged into an Etsy store linked with Gelato, the system might think you're trying to reconnect the same store.
In such cases, the connection request might seem to be ignored. After logging into Etsy and verifying with a security code, you'll return to the Gelato store list without seeing the new store added.
To fix this:
Log out of the current Etsy account.
Log into the second Etsy store you want to connect to Gelato.
Now try connecting the second store to your Gelato account.