This article provides a comprehensive guide on importing your Etsy orders into Gelato. We'll walk you through activating the 'Import Orders' feature and efficiently managing your orders for a seamless transition to the Gelato platform.
Effortlessly Transition Orders From Etsy to Gelato
The 'Import orders' feature simplifies your workflow by automatically importing your Etsy orders as drafts in Gelato. This allows you to manage and fulfill them directly within the Gelato ecosystem. Let's explore how this advantageous feature works.
When you receive an order on Etsy, it's replicated in your Gelato account as a 'Not connected' draft order. You have the flexibility to connect or ignore each order item. Once connected, all future orders containing the same product are automatically processed based on your store settings. This eliminates the need for manual re-entry, saving you time and effort.
We highly recommend enabling the 'Import orders' feature, irrespective of your order volume. It streamlines order fulfillment and saves you valuable time. For instance, by processing 'Not connected' orders daily, you'll swiftly connect most of your top-selling products within a few days, investing just a few minutes each day.
Activating the Import Orders Feature
To activate this feature, navigate to the store settings within your Gelato account. Follow these simple steps:
Go to 'Stores'.
Select your Etsy store.
Click on the 'Three Dots'.
Choose 'Edit store details'.
Scroll down to the 'Synchronization' section and check the box next to 'Import not connected orders'.
Once activated, all new Etsy orders automatically appear in your Gelato order list. You'll receive email notifications for orders requiring action on one or more items.
Managing 'Not Connected' Orders
To manage 'Not connected' orders, follow these steps:
Go to the specific order and click on 'Complete order'.
For each 'Not connected' order item, you can:
Connect: This links the product to Gelato for fulfillment, both for the current order and all future orders with the same item.
Ignore: This provides three options:
Ignore this item for this order: Future orders with this item will create a new 'Not connected' order, prompting you to connect or ignore it again.
Ignore this variant for all incoming orders: Future orders with this item variant won't create a 'Not connected' order (unless other 'Not connected' items are present).
Ignore this product for all incoming orders in all variants: Future orders with any variant of this product won't create a 'Not connected' order.
Add a new product: This lets you add a completely new product or one from your other stores or templates. To add products from templates, click 'Choose from catalog' and switch to the templates view.
By effectively using the 'Import orders' functionality, you can streamline your order fulfillment process and focus on growing your business.