This article provides a concise guide on accessing and managing your Gelato+ subscription. You'll learn how to navigate to your subscription settings, understand the options available, and perform actions like updating payment details or canceling your subscription.
Accessing Your Subscription
To manage your Gelato+ subscription, simply follow these steps:
Log in to your Gelato account.
Click on your initials located in the upper right corner of the screen.
Navigate to the Subscriptions section.
Click on the Change Plan button.
A popup window will appear, displaying the current status of your Gelato+ subscription.
Managing Your Subscription
From your Gelato+ subscription window, you can perform various actions:
Overview: View details of your current Gelato+ plan.
Billing Details: Update the billing information associated with your subscription.
Payment Details: Change or add payment methods for your subscription renewal.
Billing History: Access your billing history and download invoices or receipts for your records. You can learn more about managing invoices here.
Cancellation: Cancel your Gelato+ subscription. For detailed instructions on canceling, refer to our guide here.
FAQs
Q: Why am I unable to resubscribe?
A: The most likely reason is that an outdated payment method is stored in our subscription system. To add your payment method directly to the subscription system, follow these steps:
Click your profile in the upper-right corner and select Subscriptions
Under Manage Subscriptions, select the plan you wish to resubscribe to and click on Change Plan
Click the back arrow labeled Edit Subscription Details
Click the back arrow again labeled Subscription Details
Select Payment Methods
Add your payment method
Need More Help?
For additional assistance or information about Gelato+, please visit our Help Center.